Conference Center Specialist

IT - Application & Software Development
Toronto, ON
Permanent
Jan 28, 2022

Our client…

Our client, a global asset management firm, is looking for a Conference Center Specialist who is used to working in a large, complex environment. They will lead as a thought partner for customer groups, advise on business requirements, and implement and maintain functionality to support service delivery and alignment of teams where multiple services/systems come together for client users. 

What’s in it for you?

You would be joining a dynamic organization in downtown Toronto, that embraces cutting edge technology to drive their business vision.  In addition to a generous compensation package, our client empowers its teams to harness new ideas, and allows staff unleash their imaginations to create innovative products and services to improve services and respond to customer needs.

Responsibilities:

  • Provide day to day support and proactive maintenance of the Conference Center technology equipment and end-users
  • Create and help maintain documentation on all maintenance activities including any equipment changes and incident reports
  • Prepare and stage systems for testing as applicable
  • Assist with company meetings/functions that require use of conference room technology
  • Set up audio conference, laptops, presentation equipment etc. This includes but not limited to conference calls, town halls, webcasts, screen sharing, TV projections, etc.
  • Ensure that all on-site conference center technology systems are fully operational on a daily basis
  • Conduct system maintenance as scheduled and work with vendors as needed
  • Exhibit helpful, customer service-oriented attitude with team members and end-users
  • Remain calm yet communicate (and act) with a sense of urgency when end-user has an urgent matter requiring resolution

Must Have:

  • Ability to read AV drawings for tier one troubleshooting
  • Strong ability to troubleshoot issues related to Audio, Network, Video and Hardware
  • Experience with control and A/V equipment such as Crestron, Polycom, Cisco, BIAMP
  • Broadcast experience such as Global Meet, OBS Studio and Microsoft Team Live
  • Experience with major AV technologies and vendors
  • Experience and extensive knowledge of Cisco Webex suite of products
  • Knowledge of fault diagnosis of Crestron, Telepresence, and other video conferencing equipment
  • ITIL Methodology
  • High degree or familiarity with some or all of the following technologies: Windows 10, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools,  and VPN

Send to Friend

Send to Friend