CRM Consultant

IT - Application & Software Development
Toronto, ON
Permanent
Jan 28, 2022

Our client…

A global leader in their space with hundreds of locations across Canada.

What’s in it for you?

A chance to develop your skills personally and professionally. Expand your knowledge and grow with our team.

Responsibilities:

  • Work with key stakeholders to create a multi-year CRM roadmap, including best practices, enhancements, add-ons, and overall systems integration.
  • Implement high-impact CRM-led initiatives across the customer lifecycle to attract new customers, increase engagement and retention, and actively move users through the customer journey.
  • Provide technical CRM leadership to stakeholders to complement and enhance our digital transformation.
  • Document user stories and translate them into technical and functional requirements.
  • Provide expertise in Microsoft CRM System Architecture, Design and Customizations.
  • Translate current and future business needs into functional requirements, designs and Dynamics CRM solutions.
  • Conduct solution testing and user acceptance testing.
  • Works with Marketing team to support branch and corporate initiatives.

Must Have:

  • University Degree/College Diploma in Business Management or related field and/or related work experience with a solid understanding of marketing
  • 3+ years of hands-on experience with administration, architecture, configuration, design, development building solutions (including plugins, workflows, and configuration) in Microsoft Dynamics CRM including Dynamics 365 (D365).
  • 3+ years’ experience in a CRM Business Analyst or similar role
  • 2+ years’ experience architecting/designing large-scale Dynamics CRM
  • Expertise in acquisition and retention marketing in CRM (Marketing automation and/or Click Dimensions an asset).
  • Knowledge of best practices around integrating Dynamics 365 with other Microsoft products (ERP, F&O) and third party or legacy systems.
  • Knowledge of and ability to develop and run data database queries
  • Strong computer software knowledge of MS Excel, MS Word, Access, PowerPoint, Outlook, SharePoint, LMS 365

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