Technical Analyst

IT - Application & Software Development
Toronto, ON
Dec 09, 2021

Our client...

One of Canada's top retail brokerages.  

The Role:

  • The primary responsibility of the role is providing second level support to users on all platforms through strong communication, impact analysis, problem solving, and incident management. 

  • Triage of second and third level issues and manage those issues to resolution by working with internal teams and vendors. 

  • Using SQL queries and code reviews to investigate issues. 

  • Develop and maintain adhoc queries for business units using MS SQL Server. 

  • Actively participation in the Project Management Life Cycle (PMLC) and Change Management processes.

  • Use a ticket system in order to track and manage all open issues and/or requests.  

  • Responding to and resolving tickets within internal SLA (Service Level Agreement) and ensuring responses to end clients promote customer service excellence. 

  • Communication with end users and business owners of system incidents and maintenance activities. 

  • Managing of vendor relationships to ensure they are meeting deliverables as well as ensuring they are operating within their SLA. 

  • Develop and execute implementation plans for test and production environments

  • Create and maintain system support guides and process documents for all systems supported by team

  • Actively cross-train and knowledge share with team members

Must Have: 

  • 5 years+ experience in application support preferred

  • Excellent oral and written communication skills

  • Ability to read and develop application code (.net and C#)

  • Ability to build SQL queries in order to conduct analysis and troubleshooting

  • Ability to manage multiple priorities

  • Ability to work independently as well as part of a team

  • Knowledge of Financial Markets an asset

  • Knowledge of best practices for change and incident management


  • Post Secondary degree/diploma preferably in business or IT related fields

  • Canadian Securities Course (CSC) and/or ITIL certifications an asset

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