ITIL 4 Consultant

IT - Application & Software Development
Mississauga, ON
Contract
Dec 09, 2021

Duration:

6 months to start

Must Have:

  • ITIL 4 Master certification (required)
  • Expertise in implementing ITIL processes at large organizations, ideally healthcare
  • Expertise in refining IT processes to match ITIL recommendations
  • Strong IT background
  • Excellent communicator
  • Strong meeting facilitator
  • Self-starter willing to reach out to the various team members to accomplish the objectives
  • Double vaxinated
  • Willing to work on-site at the hospital locations, if required
  • Nice to have
    • Experience in creating RFP requirements in support of the ITIL practises to implement ITSM tools such as HEAT, ServiceNow, Remedy, etc  
    • Experience implementing an ITSM tool such as the ones mentioned above

Nice to Have:

  • Knowledge of healthcare 

Our client…

Our client, a health services organization in the West End of Toronto, is looking for a ITIL consultant to join their team on a contract basis.

Responsibilities:

  • Identify what is working well with our existing IT processes
  • Identify what is not (opportunities)
  • Recommend what we should consider from ITIL 4
  • Create plan to implement
  • Implement
  • Recommend Continual Improvement measures

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