ServiceNow Expert

IT - Application & Software Development
Waterloo, ON
Permanent
Jun 20, 2021

Our client…

Our client is one of the global leaders in information management solutions and is seeking a ServiceNow Expert to help drive organizational vision for industry leading growth and increased market share using technology as an enabler and difference maker.

This role will require hands on experience with ServiceNow Virtual Agent & Knowledge Base

What’s in it for you?

  • Competitive compensation & employee benefits plan (100% coverage)
  • 3 weeks’ vacation
  • Reimbursement options for further education
  • RSP matching

Responsibilities:

  • Implementation and ongoing enhancements and support of Virtual Agent and the Knowledge Base
  • Lead/contribute to the evaluation/execution of ServiceNow upgrades
  • Participate in the full software development lifecycle

Must Have:

  • 5+ years of development/configuration experience on the ServiceNow platform including:
  • - Customer Service Management
  • - Virtual Agent
  • - Knowledge
  • Extensive development experience working with MySQL, Microsoft SQL
  • Extensive experience working with API’s / Web Services (RESTful and SOAP)

Nice to Have:

  • Bachelor’s degree, college diploma or equivalent experience (ServiceNow certifications)

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