Telecom Analyst

IT - Systems Integration
Markham, ON
Sep 21, 2021

Duration:  4-6 months to start, high probability of renewals. 

Must Have:

  • Cisco Unified Communications solutions and concepts with hands-on functionality and availability/performance troubleshooting knowledge, including
    • Call Manager
    • Unity
    • IM&P
    • Voice Gateways
  • Ability to perform moves, adds, and changes via Call Manager and Unity Connection
  • Demonstrated experience troubleshooting telco related issues
  • Working knowledge of Cisco IP networking and QoS as it applies to voice and contact center applications
  • Experience to proactively identify and resolve issues within the voice and Telecom environment
  • Support, monitor, maintain Cisco UC infrastructure
  • Able to perform UCCX scripting
  • Perform analysis, diagnosis of existing client voice, video and data network issues
  • Discover and document voice infrastructures Requirements, as-built documentation and Standard Operating Procedure (SOP)

Our client…

Canada's largest post secondary institution. 

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