Junior Support Analyst

IT - IT Support & Sales
Mississauga, ON
Contract
Jun 20, 2021

Duration: 6-7 months initially

 

Our Client..

A Canadian household name . Be part of a group that participates in many IS projects working with various disciplines,. Learn new tools and technologies.

 

Responsibilities

  • Execution of lifecycle for hardware assets (Laptops and Desktops).
  • configure new devices in an efficient and seamless manner, lift and carry these devices to the Shipping and Handling team, and ensure the old device is returned.
  • Responsible for imaging PCs, installing software, and scheduling appointments for Lifecycle (hardware) replacement
  • Responsible for keeping- Client Support data up to date and clean
  • following Standard Operating Procedures (SOPs) for Client Asset Lifecycle
  •  Assist in general day-to-day activities for the IS-Client Support team

 

 Must Have:

  • Proficiency in Microsoft Office 365 – Outlook, Excel, Word
  • Basic knowledge in Microsoft Active Directory
  • Basic knowledge of computer technology principles, with application and troubleshooting techniques
  • • CompTIA certification • University/College accreditation – IT focused preferred
  • Basic knowledge in Microsoft SCCM and  Basic knowledge in IT Service Management Systems would be an asset
  • Very strong  communication skills – Written and Verbal required
  • Regardless of the situation you can support the customer in a tactful, meaningful, and effective manner
  •  You are someone who loves providing the best customer experience in a technical environment. 
  • You are able to diagnose a variety of computer problems and address them accordingly
  •  Physically able to lift and carry up to 40-pound objects repeatedly to process Shipping and Handling requirements

 

 

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