Bilingual Deskside Support

IT - Application & Software Development
Toronto, ON
Contract
May 15, 2021

Must Have:

  • Remote support of laptops and applications over the phone for remote users
  • Installation and testing of computer systems and peripherals within established corporate policy guidelines
  • Basic hands on network support and required to work with our internal network team providing basic day to day infrastructure support
  • Knowledge on ticketing system and mandatory requirement of meeting deadlines and SLA’s
  • Follow all relevant Labatt policies and Standard Operating Procedures (SOP)
    3 to 5 years of experience supporting desktops and laptops (Windows 7 to 10)
  • Experience with troubleshooting PC hardware issues and repairing desktop and laptops
  • Experience with installing software, patches and system updates on desktops, laptops
    MacOS support for laptops and iPads
  • Basic hands-on Smartphone support for iOS and Android devices
  • Experience with troubleshooting basic network, software, printing problems
  • Excellent interpersonal, communication, and customer service skills both verbal and written
  • Strong analytical, troubleshooting, and problem-solving skills
  • Work well independently and as part of a team
  • Ability to work under pressure with minimal supervision
  • Ability to work in an industrial environment
  • Valid G Drivers License required for occasional site travel 

Nice to Have:

  • Strong knowledge of operating systems including Windows 7, Windows 10, MacOS, Citrix
  • Knowledge of Active Directory
  • Strong Knowledge of O365 and Office Suites
  • Knowledge of standard business and web-based applications
  • Basic presentation/deck building knowledge (PowerPoint)
  • Scripting knowledge is an asset

Our client…

Our client is a leading global organization in the CPG space.

Responsibilities:

  • Assist staff with the installation, configuration and ongoing usability of Laptops, Desktop computers, Printers, peripheral equipment and software.
  • Telecom Support including third party telephone provider with hands-on phone support
  • Resolving and repairing any PC/Windows related issues
  • Responsible for preparing and rolling out new hardware including Desktops and Laptops
  • 2nd and 3rd level Help-Desk duties
  • Assisting with network tasks
  • Support conference room technology including projectors, TV’s, AV equipment, etc.
  • Support Corporate iPads for the Sales force
  • Support Telepresence/Zoom/Teams or other Video conferencing technologies
  • Workplace Project support
  • Monitoring & Managing Assets

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