Unified Communications Consultant

IT - Application & Software Development
Ottawa, ON
Oct 16, 2019

Our Client currently owns and operates infrastructure, to offer telephony services to close to 6000 employees, and about 16 call-centers. The current telephony infrastructure system in use at uOttawa is mainly comprised of Mitel. The most recent and advanced elements of our infrastructure – except for recently installed telephone sets – is about 10 to 15 years old. Overall, our Mitel infrastructure is comprised of 4300 VoIP phones, 2700 TDM phones, and 1000 analog lines. Our call centers utilize mainly the Mitel IQ system. Briefly, our voice services infrastructure and supporting Operations Support Systems need a major overhaul.


We require analysis and advice to help our client define a vision of how it wishes its employees, faculties, and students (and potentially guests), to provide an integrated next generation Unified Communication solution to provide real-time communication in video and collaborate effectively from a voice services and other components.


Thus, we first need assistance in identifying and analysing the needs of our various stakeholders, projecting these needs into the future considering technology-enabled capabilities and ways that would enhance and facilitate the communications between our stakeholders, and obtain validation of these projected needs and requirements from our stakeholders. We are seeking guidance on what enterprise-class solution could best serve all our stakeholders and contribute to strengthening further the pillars of our vision: student experience, research excellence, international openness, and bilingualism, while taking into consideration the client’s financial and IT human resources.


  • Review and analyse architectural design and plan for current telephony infrastructure and identify, evaluate and document potential risks and impacts to the Client from a technical, financial, support and maintenance perspective.
  • Interface and communicate with key stakeholders including but not limited to technical specialists and business users/executives and identify, validate and document future needs, projected requirements and end-state vision.
  • Identify opportunities to improve technical and business performance, define and document architecture and technology needs of the Client based on new and emerging technologies, document future state options and strategy consistent with Client’s goals and economic viability, provide critical analysis of pros-and-cons, advise on cost versus benefits, and recommend overall best [innovative] solution.
  • Provide business requirements breakdown into technical and non-technical specifications.
  • Influence the design and deployment model of proposed innovative solution.
  • Transfer knowledge of key learning to the relevant teams and communicate strategic and technological plans.
  • Document user needs using a variety of modeling techniques such as "Use Cases" and “Test Cases”.
  • Provide regular updates to key stakeholders.
  • Present technical and non-technical findings and plans in common terms to ensure understanding from all audiences.
  • Provide overall findings and recommendations in a detailed report style format to the project owner.

·         Using information gathered during various phases of the engagement, prepare a Request for Information (RFI), to be submitted by procurement services to the industry to solicit industry and service provider solutions to satisfy the identified needs and requirements.

  • While consultant may bring his or her own corporate or personal laptop, Client at its own discretion can decide to provide a different mean (such as a laptop with its own image installed or a VDI) to provide access to its network, infrastructure and applications.  
  • During the course of this engagement, consultant may acquire certain knowledge or receive certain written or oral information, which may be non-public, confidential or proprietary to the Client.  Consultant must understand that sharing such information without prior written permission from Client of Ottawa may severely damage Client’s interests.  
  • Consultant will agree with signing an NDA prior to engaging with the Client and will provide guarantee that, as stated above, all information provided to the consultant will be kept confidential and will not be revealed or disclosed without the written consent of Client.




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