Bilingual Help Desk

IT - Application & Software Development
Toronto, ON
Contract
May 27, 2019

Bilingual Help Desk

Our client, a leading company in real estate services vertical in the GTA core, is seeking a Bilingual Help Desk Technician to join the team. They are looking to add a technical resource to their established team of IT professionals.  Recent grads with relevant co-op experience are encouraged to apply.  Great location in the west end and a great company culture to boot --- apply now!

Responsibilities:


•    Provide support to our English and French-speaking client groups, through verbal and written communication
•    Respond to telephone calls, e-mails and other requests for technical support in a timely manner
•    Provide excellent customer service and demonstrate courteous and professional behavior
•    Ensure that all support requests are appropriately logged and managed within the ticketing system, including decisions and actions taken to achieve a successful resolution
•    Manage, deploy and support computers, peripherals, software, printers, telephony, mobile devices and other technologies
•    Evaluate, recommend and implement solutions, knowledge base articles and documentation for end user and IT agent use
•    Prompt escalation of tickets to the appropriate teams or individuals
•    Maintain and update inventory and receipts on all end user hardware
•    Must be available to work rotating schedules which include evenings, weekends and holidays

 

Must Have Skills:


•    Bilingual French / English in verbal and written communication
•    A self-starter, a passion for IT and the ability to work in a dynamic team environment
•    Degree or diploma in Computer Science / Networking or related field
•    2+ years related work experience
•    Working experience with Active Directory and MS Office 365 products
•    Proven analytical and problem-solving skills

 

Nice to Have Skills:


•    Knowledge of networking, Exchange, troubleshooting of computer hardware and software, VOIP / telephony, mobile devices, networked multi-function printer maintenance, and ticketing software
•    Experience with Windows based desktop/server operating systems, and mobile device operating systems. Experience with MacOS is an asset
•    Extensive knowledge on supporting and configuring client applications, MS Office 365/Skype for Business, SharePoint, BlackBerry Enterprise & Air Watch (MDM), ShoreTel, Software updates, SCCM/Endpoint Protection, Imaging systems (MDT), Citrix, Terminal Services, Dynamics SL, and remote connectivity tools
•    Technical and non-technical writing of end user walk-through/how-to documentation for all technologies supported by the IT support team

 

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