Our client is searching for someone for an 11 month contract, hybrid downtown Toronto, once per week, to do the following...

Must Haves:

·        5+ years’ experience working in Remedy, including custom built modules, reviewing, updating and managing data, along with ticketing and tracking of work.

·        5+ years’ experience with identity management (i.e., Net IQ), managing data and permissions, access and credentials of user accounts

·        5+ years’ experience with client management systems as well as custom-built software solutions to manage customer, product and services data.

·        5+ years’ hands-on experience managing data at the customer record level, communicating with customers and highly developed analytical skills.

Responsibilities:

·      Provide expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software to perform complex information management tasks required under the project scope.

·      Input all completed work into ticketed tracking system and ensuring comprehensive documentation is completed as per standard operating procedures and meeting privacy, business, legal and security requirements.

·      Identify and resolve technical and data management issues at the customer account level.

·      As required, analyze data and/or investigate data discrepancies to determine what data management changes are required for each situation and execute the changes within the systems on the appropriate accounts on a record-by-record basis (not via script).

·      Working in a highly complex technical environment, managing data across up to 10-12 different systems while ensuring all authorizations are in place, business procedures are followed, and privacy and security considerations are addressed as directed.

·      Attend all required training and team sessions to ensure knowledge is current and up to date and that all changes are incorporated into daily work.

Desired Skills:

·      Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required; identify issues; provide solutions and options for business and technical challenges.

·      Ability to resolve business rules, information and application conflicts involving shared services, applications and resources.

·      Ability to troubleshoot/triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems. 

·      Ability to apply IT privacy and security standards, principles, and regulations applicable to health technology software and solutions.

·      A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.

·      Exceptional verbal and written communication skills.

·      Extraordinary customer service and relationship management experience.

Required Experience / Evaluation Criteria:  

1 • Attention to detail and demonstrated ability to meet the highest standards of accuracy in following business practices, information management and data governance rules and requirements that are unique to Ontario Health’s systems, products, and services.: 30 Points

2 • Experience working in a complex technical environment involving provisioning/removal of access to services, managing data between systems (at a record-by-record level) and integration of those systems through automation as well as manual intervention.: 35 Points

3 • Strong communication skills, including both written and verbal with internal and external customers. The ability to actively listen and absorb information to then execute the required outputs.: 25 Points

4 • Knowledge of privacy and security standards, principles, and regulations applicable to Ontario Health, healthcare and health technical solutions. As well as general knowledge of the Ontario healthcare landscape and Ontario Health’s function within the health system.: 10 Points

Total Capabilities Evaluation Criteria: 100 Points