Executive Management
Markham, ON
Permanent
Sep 23, 2023
Our Client...
One of North Americas most respected brands undergoing large scale transformation is looking for a true leader to transform the Claims function o
What's in it for you?
Lead a very large multi-faceted team and revise the structure of the function and the teams to strategically drive them into the future, in a company voted one of Canada's best to work for.
Accountabilities:
Experience:
One of North Americas most respected brands undergoing large scale transformation is looking for a true leader to transform the Claims function o
What's in it for you?
Lead a very large multi-faceted team and revise the structure of the function and the teams to strategically drive them into the future, in a company voted one of Canada's best to work for.
Accountabilities:
- Provide a vision for the Claim’s organization that is centered on the Customer Value Proposition
- Ensure the delivery of results with appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction and financial performance etc.
- Design and implement an effective organizational structure and operating model focused on customer experience, employee engagement and cost containment
- Identify a diverse pool of employees and managers for succession planning and leadership development
- implement rigorous control mechanisms to detect and prevent fraud, comply with company and regulatory policies and requirements, and ensure adequate mitigation of risks
- Provide input to the organizations strategic and tactical plans and direction with effective positioning and integration of Claims with the rest of the organization.
Experience:
- Minimum of 15 years of experience in relevant leadership roles that include delivering results by measuring performance and implementation of new process and technology initiatives
- Excellent financial and business acumen
- Knowledge of insurance policies, coverage, regulations, claim processes, and adherence to applicable legal and regulatory compliance standards
- Outstanding interpersonal skills and a proven ability to communicate effectively across all levels
- Ability to develop strong relationships throughout the organization and influence senior leaders and teams
- Demonstrated thought leader with the ability to identify new ideas, techniques and opportunities for improving effectiveness, performance and productivity is essential
- Previous experience leading a large team through transformational change
- Experience implementing Guidewire is a definite asset