Product Support Manager

IT - Application & Software Development
Toronto, ON
Permanent
Apr 25, 2018

Our client…

Our client, a leading Financial Services company in the GTA, is seeking a Production Support Manager to join their growing team.

What’s in it for you?

Our client offers internal career growth opportunities, competitive compensation & employee benefits plan. 

Responsibilities:

Responsible for managing a team of on-site and off-shore resources that provide production support and User Acceptance Testing (UAT) execution. Work closely with Project team to support user acceptance testing from script creation, test execution, issue resolution through test completion while learning the application which would need to be supported. Able to provide an accurate assessment prior to UAT sign off, stating sign-off risk and available risk mitigation.

Develop KPI's and report weekly on frequency of production issues relating to systems and detect patterns due to system gaps. Manage the production support team on process improvements, process documentation, and development training materials.

Must Have:

  • 8+ years of development and management role
  • BS or MS in Computer Science or other comparable field of study, or equivalent work experience; Demonstrable experience working in retail banking, payments, e/m-commerce, online and mobile platforms;
  • Develop KPI's and report weekly on frequency of production issues relating to systems and detect patterns due to system gaps.
  • Strong technical skills and knowledge of Oracle and weblogic.

isgSearch is a member of the ISG Group of Companies, operating in Canada since 1990. Throughout the 1990's, ISG (Informatics Search Group) was built into one of Canada's leading search firms, and sold in 1998 to a leader in North American Recruitment & Solution Services. In 2007, the same ownership that drove ISG to success, created isgSearch with a boutique-style approach, catering to the very specific needs of hiring clients and talented professionals in the IT space.

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