Production Support Engineer

IT - IT Support & Sales
Richmond Hill, ON
Permanent
Jun 18, 2018

Software Product Engineer

Our Client:

Is revolutionizing the payments space and is looking for IT Systems Generalists to help them deliver world-class customer success on this SaaS product. This role takes action to improve delivery operations and even the product itself!

This is more than systems support, you will act as an extension of the customer’s own technology team to enhance the customer’s overall experience.
 

What's in it for you?

You will be front and center for major issues related to the core product and be responsible for rolling up your sleeves and standing strong as the last line of defense. With a strong leadership team, you will be mentored and given the opportunity to grow with an amazing organization.

Responsibilities:
 

  • Provide complex application support trouble shooting issues across the all layers of the stack. These are not pass word resets.
  • Identify opportunities to automate fixes and enhance product usability.
  • Educate customers so that they can maximize their investment.
  • Always be on the lookout for ideas and solutions which improve resolution metrics
  • Provide after hours tech support on a rotational basis (pager).

Must Have:
 

  • Post Secondary Education in Computer Sciences or related field
  • Web services application support experience
  • Experience with Database administration (Oracle DB, MySQL, Microsoft SQL)
  • Previous experience providing technical support to business customers
  • Experience in UNIX/Linux operating system and system administration
  • Experience in scripting with Bash/Perl


Nice to Have:
 

  • Object Oriented programming in Java is considered a nice to have; additional scripting, interpreted, or programming languages are welcome

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