Bilingual Helpdesk Technician

Construction, Mining and Trades
Mississauga, ON
Permanent
Apr 25, 2018

Bilingual Help Desk

Our client is a well known and successful entity involved in large-scale industrial & commercial construction projects.  A true leader, with locations across North America!  They are looking to add a technical resource to their established team of IT professionals.  Recent grads with relevant co-op experience are encouraged to apply.  Great location in the west end and a great company culture to boot --- apply now!

Responsibilities:


•    Provide support to our English and French-speaking client groups, through verbal and written communication
•    Respond to telephone calls, e-mails and other requests for technical support in a timely manner
•    Provide excellent customer service and demonstrate courteous and professional behavior
•    Ensure that all support requests are appropriately logged and managed within the ticketing system, including decisions and actions taken to achieve a successful resolution
•    Manage, deploy and support computers, peripherals, software, printers, telephony, mobile devices and other technologies
•    Evaluate, recommend and implement solutions, knowledge base articles and documentation for end user and IT agent use
•    Prompt escalation of tickets to the appropriate teams or individuals
•    Maintain and update inventory and receipts on all end user hardware
•    Must be available to work rotating schedules which include evenings, weekends and holidays

 

Must Have Skills:


•    Bilingual French / English in verbal and written communication
•    A self-starter, a passion for IT and the ability to work in a dynamic team environment
•    Degree or diploma in Computer Science / Networking or related field
•    2+ years related work experience
•    Working experience with Active Directory and MS Office 365 products
•    Proven analytical and problem-solving skills

 

Nice to Have Skills:


•    Knowledge of networking, Exchange, troubleshooting of computer hardware and software, VOIP / telephony, mobile devices, networked multi-function printer maintenance, and ticketing software
•    Experience with Windows based desktop/server operating systems, and mobile device operating systems. Experience with MacOS is an asset
•    Extensive knowledge on supporting and configuring client applications, MS Office 365/Skype for Business, SharePoint, BlackBerry Enterprise & Air Watch (MDM), ShoreTel, Software updates, SCCM/Endpoint Protection, Imaging systems (MDT), Citrix, Terminal Services, Dynamics SL, and remote connectivity tools
•    Technical and non-technical writing of end user walk-through/how-to documentation for all technologies supported by the IT support team

 

isgSearch is a member of the ISG Group of Companies, operating in Canada since 1990. Throughout the 1990's, ISG (Informatics Search Group) was built into one of Canada's leading search firms, and sold in 1998 to a leader in North American Recruitment & Solution Services. In 2007, the same ownership that drove ISG to success, created isgSearch with a boutique-style approach, catering to the very specific needs of hiring clients and talented professionals in the IT space.

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